Privacy Policy

Last updated: January 2026

1. Introduction

499b is Bangladesh's trusted online gaming platform, providing cricket betting, live casino, slots, and crash games to players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond. We are committed to protecting the privacy of every user who registers, deposits, plays, or simply visits our platform. This Privacy Policy sets out how we collect, use, store, and protect your personal information.

By accessing or using 499b, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform immediately. This policy applies to all users, including registered members and casual visitors. 499b reserves the right to update this policy at any time, with changes effective upon posting to this page.

2. Information We Collect

When you create an account or use 499b services, we may collect several categories of personal and technical information. This data helps us deliver a safe, fair, and personalised gaming experience. The types of information we collect include:

• Identity information: full name, date of birth, gender, and a copy of a government-issued ID where required for account verification.
• Contact information: email address, mobile phone number, and city of residence (e.g., Dhaka, Chittagong, Sylhet).
• Financial information: payment method details (bKash number, Nagad number, Rocket number, bank account reference), transaction history, deposit and withdrawal records.
• Technical information: IP address, device type and operating system, browser type, session duration, pages visited, and referral source.
• Behavioural information: game preferences, wagering patterns, bonus usage history, and customer support interaction records.

3. How We Use Your Information

499b uses the information we collect for specific, legitimate purposes. We do not sell, rent, or trade your personal data to third parties for marketing purposes. Your information is used solely to operate and improve the platform. Specific uses include:

• Account creation, verification, and authentication to ensure only eligible adults (21+) access the platform.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank channels.
• Providing customer support and responding to queries, disputes, or account issues.
• Sending account-related communications including security alerts, transaction confirmations, and platform updates.
• Detecting and preventing fraud, money laundering, underage gambling, and other prohibited activities.

4. Cookies and Tracking Technologies

499b uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse platform usage. Cookies are small data files stored in your browser. Some cookies are essential for the platform to function correctly, while others help us understand how visitors interact with the site.

You may configure your browser to refuse cookies or alert you when cookies are being sent. However, disabling certain cookies may affect the functionality of the 499b platform, including your ability to log in, access your account balance, or load game content correctly. By continuing to use 499b, you consent to our use of cookies in accordance with this policy.

5. Data Sharing and Disclosure

499b does not sell or rent your personal data. We may, however, share necessary information with trusted third-party service providers who assist us in running the platform. All such parties are contractually obligated to handle your data securely and only for the specific purpose agreed upon. Categories of permitted data sharing include:

• Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) to facilitate deposits and withdrawals securely.
• Identity verification and KYC service providers to confirm your age (21+) and prevent fraud.
• IT and security providers who support our SSL encryption infrastructure and platform uptime monitoring.
• Regulatory or law-enforcement authorities when we are legally required to disclose information in response to a valid legal request.

6. Data Security

499b takes data security seriously. We implement industry-standard security measures including SSL (Secure Socket Layer) encryption for all data transmitted between your device and our servers. Our platform undergoes regular security reviews, and access to personal data is strictly limited to authorised personnel only.

While we take all reasonable precautions to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in risk to your rights and freedoms, we will notify affected users without undue delay and take all appropriate remedial steps. We encourage users to choose a strong, unique password and to never share login credentials with any third party.

7. Data Retention

499b retains your personal data for as long as your account remains active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Once data is no longer required for these purposes, it is securely deleted or anonymised. Specific retention periods include:

• Account and identity records: retained for the duration of the account plus a minimum of five years after closure, in line with anti-money-laundering obligations.
• Transaction and financial records: retained for a minimum of five years to satisfy financial audit and compliance requirements.
• Customer support logs: retained for two years from the date of the interaction.
• Technical and analytical data (cookies, session logs): retained for up to twelve months.

8. Your Rights

You have specific rights regarding your personal data held by 499b. These include the right to access a copy of the personal data we hold about you, the right to request correction of inaccurate or incomplete data, the right to request deletion of your data where we no longer have a legitimate purpose to retain it, and the right to withdraw consent to marketing communications at any time. To exercise any of these rights, please contact our support team using the email address displayed in the footer of this page. We will respond to all valid requests within a reasonable timeframe. Please note that certain data may need to be retained to comply with legal obligations even after a deletion request is received.

9. Third-Party Links and Platforms

The 499b platform may, from time to time, reference or display content from third-party game providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. These providers operate under their own separate privacy policies and data practices. 499b is not responsible for the privacy practices of any external platform, application, or service.

We also work with payment service partners including bKash, Nagad, Rocket, and Upay. When you initiate a deposit or withdrawal, the relevant payment provider will handle the transaction under their own terms and privacy policy. We encourage you to review the privacy policies of any third-party service before sharing your information with them.

10. Children and Minors

499b is strictly an adults-only platform. Players must be 21 years or older to register and use our services. We do not knowingly collect or process personal data from individuals under the age of 21. If you are a parent or guardian and believe that a minor in your care has registered on 499b, please contact our support team immediately so we can investigate and take appropriate action. The following measures help enforce our minimum age policy:

• Mandatory date of birth declaration during account registration.
• KYC (Know Your Customer) identity verification requesting a government-issued ID for all account holders.
• Suspension of any account where our verification team has reason to suspect the user is under 21 years of age.
• Forfeiture of winnings from any account found to have been opened or used by an underage individual.

11. Policy Updates

499b may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or business practices. Any updates will be posted on this page with a revised effective date clearly visible at the top. We encourage all users to review this policy regularly. If any change materially affects how we process your personal data, we will notify active account holders via their registered contact details. Your continued use of the 499b platform following the posting of any update constitutes your acceptance of those changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 499b handles your personal data, please reach out to our support team. You can find our contact email address in the footer of every page on this site. We are available to assist you and aim to respond to all privacy-related enquiries within a reasonable timeframe.

For responsible gaming concerns, please visit our Responsible Gaming page or contact support directly. 499b is committed to ensuring your experience remains safe, fair, and enjoyable. Players must be 21 years or older. Please gamble responsibly.